CAN'T GET HELP FROM YOUR TELCO?

This morning I spoke about cases of people being overcharged for their internet service, and how some people cannot access help services during the thing.

I won’t link to the article this time, as I don’t think it’s fair to single out one telco in this instance, given they all rely on a single piece of infrastructure in the end: The NBN.

We discuss plenty of things at 5CC, and we often have five opinions for every four people in the discussion!

However, the one thing we can all agree on is how much the NBN is pathetic.

I was going to say it sucks, but I don’t want to offend vacuum sellers by comparing vacuums to the NBN.

The fact that all Internet Service Providers (ISPs) have to sign up to the NBN and provide services through it is a farce, especially as several wireless services are already usurping the NBN.

This goes back to the Howard Government, which sought a very different NBN, one in which the telcos would help fund a wireless network.

Then along came the Rudd Government and the absolute nightmare we find ourselves in now.

We are supposed to be catching up to the world when it comes to internet speed, but my provider slugs me $60 for a download speed of 1 megabit per second (MBPS) with unlimited data.

That unlimited data sounds magnificent, until you realise that if you want to stream Netflix while the kids are on youtube at the same time, you’re stuffed.

This magnificent thing of beauty is $60 a month, or I can go to $70 a month and gets 12MBPS download speeds.

Compare this with the 4G plan I’m on with my mobile provider, which offers far faster speeds through its mobile network, and 15GB of data for $40 a month, a plan which I could probably beat but I don’t want to commit to big new contracts.

Long story short, it seems we’re getting shortchanged when it comes to NBN services, and although several people have complained about a difficulty in getting help, I have to defend the telcos despite everything I’ve just written.

Why?

Because it all comes back to the Federal Government.

And not Scomo, Malcolm, Tony, Julia or Krudd Kevin in particular.

No, it comes back to trying to implement a massive infrastructure project, using big and unwieldly processes and organisations like government in an area of industry which is renowned for its ability to move quickly on to the next thing.

It was only 12 short years ago, a lifetime in industry but a blink in government, that flip phones were all the rage.

Now we look back and think of them as retro as vinyl.

Some telcos are genuinely shortchanging customers, and they should be called out for it when they do.

But when they’re held to ransom by a massive bureaucracy running an outdated technology which belongs to a decade ago, well, I find it hard to fault them, even though my internet connection has had enough faults to drive me insane.